Lifestyle
Leaders of Luxury: Laurent Kleitman, Group Chief Executive of Mandarin Oriental Hotel Group
October 14, 2025
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In the latest edition of Leaders of Luxury, Laurent Kleitman, group chief executive of Mandarin Oriental Hotel Group, discusses the high expectations of luxury customers and his commitment to delivering exceptional experiences that fulfil their dreams and aspirations. With a rich history rooted in iconic hotels, the Mandarin Oriental Hotel Group is set to double its size over the next decade. Kleitman emphasises the importance of personalisation in catering to multi-generational families, ensuring that every guest’s needs are met through curated experiences. He highlights the blend of local essence and graceful service that defines the Mandarin Oriental experience, aiming to create meaningful memories for guests that last long after their stay. What does luxury mean to the man so steeped in its confines? Well, he has a novel twist and an original take on it. 

Video by Chris Yau.